Getting Started with Unity Intercom
Download the Unity Server Software onto a Mac Computer
Unity Intercom has two parts, the Server Software that runs on a Mac computer and the Unity Client apps that run on your mobile devices. You download the Unity Server software (Mac only) from our website. This is where you configure your users and create passwords along with other settings. In most cases an entry level Mac mini or equivalent is perfectly fine. The Mac computer running the Unity Server should be hardwired (for best results) to the same network that the mobile devices running the Unity Clients will be attaching to.
Download the Unity Intercom App to your Mobile Device
Once the Unity Server is installed you can download Unity Clients on your mobile devices. Unity Intercom Clients are available for free in the Apple and Android Stores.
Connect to a dedicated 5GHz WiFi Network for Unity use only.
The Unity Server should be running on a dedicated, password protected SSID on 5GHz Not 2.4. Users will then be able to sign in with the usernames and passwords that have been configured. Users can log in via Bonjour (Auto Mode) or with a direct IP address.
In environments with lots of people the access points should be commercial grade and configured on fixed channels not “auto roaming channels” for best results.
Many of our clients use Ubiquiti access points. They are not expensive and work very well.
Connecting to Unity Intercom Remotely via Cellular Data.
Users wanting to be able to log in from outside the network will need to simply configure port forwarding rules on the Network Router sending all Unity traffic to the Unity Server Mac.
You will simply need a static IP address for the Mac that is mapped to an external IP address so users can connect to Unity from outside the network. By default, Unity uses port 20101 but you can use any port you like. Simply create two forwarding rules in the router. One for TCP and one for UDP sending outside traffic on port 20101 to the internal IP address of the Mac.
This is how users are able to be on Unity Intercom from anywhere in the world. Example: Remote camera crews out in the field.
Connecting to a traditional Comm System
To integrate seamlessly with a traditional third-party Comm system will require an I/O device like the Studio Technologies Model 45A with Dante.
The best way to interface to analog comm systems is to use the Studio Technologies 45DC Dante to Dual-Party Line interface with auto nulling combined with Dante Virtual Soundcard software for your Mac. You'll need the Audio I/O license to make this work.
If you have multiple program audio feeds that you are wanting to bring in from a soundboard and not from a comm system we recommend the Focusrite Clarett 8 Pre.
See this post for details: Interfacing to third-party analog party-line intercom systems
Basics of using the Unity Intercom App
Enter the username and password you set up in your server. In most cases, you will select Direct Connection. Then click on Settings. On the settings page, you can input your IP address, generally you can leave the port field blank. Then log in.
Once logged in click on any of the 6 Talk (Green) and Listen (Blue) Channels to activate that channel. The Yellow bar under each listen number means that there is currently audio present on that channel. You push and hold the large center yellow Talk button to talk back down the channels you have selected. Tap the green info icon on the left to bring up the Channel Legend.
Tap Users in the upper right to get a legend of all current users. Users that are actively listening will move to the top of the list and highlight in white. Press and hold on a user to send them a private Direct Talk.
Our Other Products - Unity Connect and Unity Cloud
Unity Cloud is an easy alternative way to use Unity Intercom from a cloud based server we host. There is no local server to set-up so all you have to do is sign up, download the app and your team is ready to go. You configure your users from the web-page link provided after sign-up. There is no program audio or third-party comm integration with Unity Cloud.
Unity Connect is a Mac only software application that allows up to 64 audio streams to be sent and received across the internet at low latency and broadcast ready quality.
Using Unity Connect, you can take audio from your DANTE system for example and send it across the internet and even tie it to a MADI system on the other end.