Getting Started / FAQ
The Unity Server
Unity Intercom has two parts, the Server Software that runs on a Mac computer and the Unity Client apps that run on your mobile devices. You download the Unity Server software (Mac only) from our website. This is where you configure your users and create passwords along with other settings. In most cases an entry level Mac mini or equivalent is perfectly fine. The Mac computer running the Unity Server should be hardwired (for best results) to the same network that the mobile devices running the Unity Clients will be attaching to.
Unity Client Apps for Talk/Listen
Once the Unity Server is installed and configured you can download Unity Clients on your mobile devices or computers. Unity Intercom Clients are available for free in the Apple and Android Stores. Unity also has Mac and Windows Clients available.
Connecting to WiFi
The Unity Server should be running on a dedicated network on 5GHz, preferably not 2.4. ( 5GHz is best for high traffic environments ) Users will then be able to sign in with the usernames and passwords that have been configured. Users can log in via Bonjour (Auto Mode) or with a direct IP address.
In high traffic environments the access points should be commercial grade and configured on fixed channels not “auto roaming channels” for best results.
We have found that Ruckus access points work very well.
Connecting to Unity via Cellular Data
Users wanting to be able to log in from outside the network will need to simply configure port forwarding rules on the Network Router sending all Unity traffic to the Unity Server Mac.
You will simply need a static IP address for the Mac that is mapped to an external IP address so users can connect to Unity from outside the network. By default, Unity uses port 20101 for TCP and UDP but you can use any port you like. Simply create two forwarding rules in the router. One for TCP and one for UDP sending outside traffic that hits port 20101 to the internal IP address of the Mac.
This is how users are able to be on Unity Intercom from anywhere in the world. Example: Remote camera crews out in the field.
Connecting to Traditional Comms Systems
Unity will work with any Core Audio compliant audio I/O device.
To integrate Unity with a traditional third-party comm system, the server will require an audio I/O device and the Unity I/O License from Unity.
IMPORTANT - If there is not a way to null the audio to prevent Unity from getting it’s own audio back ( basically if not using a Frame ) then we recommend the Studio Technologies Model 45 Dante to Dual-Party Line interface with auto nulling. This will take analog XLR partyline in and output Dante. Dante Controller and Dante Virtual Soundcard will need to be installed on the Mac. If using a Frame and not going out via Cat5, then you can use whatever I/O device you want.
* Clear-Com Systems use Studio Technologies Model 45DC
* RTS Systems use Studio Technologies Model 45DR
Important Note about the (Model 45) in the Unity Channels page you may need to lower the dB level on the output to -20 in order for the auto nulling feature on the 45DC to work properly.
When already using the model 45 or when already using Dante - to add more audio devices so they can be seen by Dante Virtual Sound Card check out the inexpensive products offered by Neutrik and Atterotech. These can also be good ways to connect an audio device to the Mac when located far away in another room.
For I/O devices not using Dante and not requiring audio nulling we recommend the Focusrite Clarett 8 Pre but most I/O devices will work just fine.
Read this post for details: Click Here
Basics of using the Unity Intercom App
Enter the username and password you set up in your server. In most cases, you will select Direct Connection. Then click on Settings. On the settings page, you can input your IP address, generally you can leave the port field blank. Then log in.
Once logged in click on any of the 6 Talk (Green) and Listen (Blue) Channels to activate that channel. The Yellow bar under each listen number means that there is currently audio present on that channel. You push and hold the large center yellow Talk button to talk back down the channels you have selected. Tap the green info icon on the left to bring up the Channel Legend.
Tap Users in the upper right to get a legend of all current users. Users that are actively listening will move to the top of the list and highlight in white. Press and hold on a user to send them a private Direct Talk.
Unity Cloud and Unity Connect
Unity Cloud is an easy alternative way to use Unity Intercom from a cloud based server we host. There is no local server to set-up so all you have to do is sign up, download the app and your team is ready to go. You configure your users from the web-page link provided after sign-up. There is no program audio or third-party comm integration with Unity Cloud.
Unity Connect is a Mac only software application that allows up to 64 audio streams to be sent and received across the internet at low latency and broadcast ready quality.
Using Unity Connect, you can take audio from your DANTE system for example and send it across the internet and even tie it to a MADI system on the other end.
Unity Intercom Requirements
Unity Server Computer : Unity Intercom requires a dedicated Mac computer for the Unity Server, the minimum spec is an entry level Mac mini or better. Clients planning on using more than 20 user licenses at the same time should have 8GB of memory. NOTE : Older Macs using Core™2 Duo processors or older are NOT supported. ( 2007 - 2008 approximately )
Unity Clients : Unity works very well on an iPhone 4s and above, and for Android the minimum operating system is 4.1. For iPods, it's the 16GB versions and above running at least iOS 8.
Wireless Networks : Unity can work fine on many dedicated 2.4 GHz wireless networks however they can be prone to breakups and interference especially in environments that become crowded therefore using Unity on a 5 GHz dedicated network is strongly recommended for best results.
Headsets for Unity : Many headsets designed to work with smart phones which also have a mic will work, for example Apple Earbuds work just fine but can't provide any noise cancellation and are not recommended for noisy environments. We recommend the headsets in our store which we have researched and tested and have noise canceling mics and earpieces. Bluetooth headsets will now work with Unity, however please note that a longer audio delay will occur when using any Bluetooth headset and the overall audio quality is lower when using most Bluetooth headsets. High Def Bluetooth headsets are a better audio experience.
Please Note: Unity Intercom purchases are one time purchases and not a reoccurring charge.
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